Shipping policy
Shipping & Delivery
At Papyrielle, we are committed to delivering your stationery essentials—from notebooks and pens to file folders and pen holders—safely and efficiently to your doorstep. This policy outlines our standard shipping procedures.
Shipping Method & Areas
We currently offer Standard Shipping to most international destinations. Shipping times and costs are calculated at checkout based on your delivery address and order size.
- Processing Time: Orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.
- Transit Time: Standard Shipping typically takes 7-20 business days for international delivery, depending on the destination country's customs and postal services.
- Please note that we do not offer expedited shipping or free shipping at this time.
Shipping Costs & Taxes
Shipping costs are calculated in real-time based on the weight of your items and the destination. The final shipping fee will be displayed clearly before you complete your purchase.
Customers are responsible for any applicable import duties, taxes, or customs clearance fees levied by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email at the address provided during checkout. This email will contain your tracking number and a link to monitor your package's journey.
Delivery Details
Please ensure your shipping address is accurate and complete. We cannot be held responsible for packages lost or delayed due to incorrect addresses provided by the customer.
If a delivery attempt is unsuccessful, your local postal service will usually leave a notification card. Please follow their instructions to arrange redelivery or pickup.
Damaged or Lost Packages
While we take great care in packaging your items, we understand that issues can occur during transit.
- Damaged Items: If your order arrives damaged, please contact us at [email protected] within 48 hours of delivery with photos of the damaged product and packaging. We will work with you to find a satisfactory solution.
- Lost in Transit: If your tracking information shows no movement for an extended period (exceeding 25 business days for most destinations), please contact us at [email protected] with your order number. We will initiate an inquiry with the carrier.
For any questions regarding your order's shipment, our team is here to assist. Please contact us via email at [email protected].
Thank you for choosing Papyrielle for your stationery needs.